Guanxi: A Systematic Review of Interpersonal Relationships within Modern Workplace

Abstract

Guanxi, a concept central to Chinese interpersonal relationships, extends into organisational settings, influencing various aspects of workplace interactions. While prior research has concentrated on supervisor-subordinate relationships, the complexity of modern workplaces necessitates a broader examination of all interpersonal connections. Understanding workplace Guanxi is vital for organisations operating in or with Chinese-speaking regions. This systematic review synthesizes research on Guanxi between 2019 and October 2024 across different workplace Guanxi. It examines how emerging technologies, such as big data analytics, offer novel avenues for investigating Guanxi's complexities and provide innovative insights into its role in modern organisational contexts. This research aims to achieve two objectives. The first is to conduct a comprehensive review of existing studies related to workplace Guanxi. By examining the factors that contribute to the formation and maintenance of Guanxi, as well as the outcomes that are influenced by these relationships, we aim to enrich the theoretical landscape and inform practical strategies for managing interpersonal relationships in diverse organisational contexts. The second goal focuses on identifying shortcomings in the current research and recommending directions for further exploration. By presenting a thorough framework for analysing Guanxi, this study enhances both academic understanding and practical approaches within cross-cultural management.